At SignatureXperiences, we specialize in curating seamless and exceptional experiences for luxury properties by addressing the unique needs of event planners and their extreme attention to detail and customer service.
Event professionals have between 75-90% influence on whether a company moves forward with a booking or if they move forward with another property. Understanding the planner mindset, adapting to their expectations of excellence, and ultimately exceeding those expectations, is what will impact your bookings for years to come.
Crafting Xperiences Comes from Experience…
As global event professionals, we have a deep understanding of the meeting planner hesitations, expectations, and must-haves when vetting a property. Our mission is to help resorts, hotels and venues elevate their overall experience offerings during the sales process, planning process, and execution process, to increase new and repeat bookings.
The time to elevate is now.
What Meeting Planners Look For:
From the vantage point of a meeting planner, choosing the right venue is about more than aesthetics. It’s about seamless service, flexibility, and the ability to deliver exceptional experiences. Here are the key aspects we focus on to help your venue stand out:
Flawless Site Visit Execution| Planner Focused Sales Tools:
Site visits are your first impression—make them count. We guide you in crafting immersive experiences that highlight your property’s strengths.
Equip your sales team with insights to address the specific questions planners have, including accessibility, meeting space configurations, site branding opportunities and technology capabilities.
Showcase versatility with sample event setups that inspire confidence in your property’s adaptability.
Create Memorable Guest Experiences:
Planners are drawn to properties that deliver a superior experience for attendees. Together, we’ll refine your offerings to exceed expectations.
Exemplary Attendee Experience:
Make sure you are offering consistent experiences from arrival to departure
Tailored welcome experience
Pre-arrival planning
Customized amenities
Sales Insights from the Planner Perspective
To secure bookings from planners, your sales approach must demonstrate an understanding of their priorities. We train your team to:
Anticipate Planner Needs: Highlight logistical solutions, sustainability initiatives, and attendee engagement strategies.
Communicate Value: Clearly articulate how your property delivers ROI and supports event objectives.
Build Trust: Ensure your team is proactive and responsive, setting the tone for a successful partnership.
Creating a Memorable Guest Experience
Enhancing a luxury resort guest experience involves anticipating needs, creating personalized and memorable moments, and offering impeccable service. We will provide you with recommendations on how to create that experience through personalization, exceptional service, culinary excellence, unique experiences and exclusive access opportunities.
Why Partner with Us?
Planner-Centric Expertise: We understand the challenges planners face and provide actionable insights to address their concerns.
Tailored Recommendations: Every resort has unique strengths. Our strategies amplify your signature offerings while overcoming potential gaps.
Debriefs: Create a process for obtaining valuable feedback from planners to help improve and eliminate being put on the planner “black list” because of a bad experience.
Let’s Elevate Your Resort Experience
Are you ready to position your resort as the top choice for meeting planners? Contact us today, and let’s create extraordinary experiences that win planners’ trust and elevate their events to new heights.