Home Owner
Deliver on promises, surprise customers with extra care and personalization. The added services will exceed customers expectations every time. Customers will want to come back again and again.
Vacation Rental Program
Create an elevated standardized xperience for every rental customer and increase overall vacation rentals.
Renter
Create an unforgettable journey. Don't just rent a vacation home, leave flavored bread crumbs to bring them back again and again! Deliver a series of exceptional interactions and experiences that create loyalty, bring joy, and are hard to replicate.
Customer Xperience Program Elements
Welcome Letter—Send a welcome email to the renter along with a menu of services and options to choose from
Manage Customer Requests—Create a seamless xperiences
Arrange for Property Services—Housekeeping, maintenance, trash disposal, key pickup, walkthrough
Arrival—Coordinate with housekeeping to create a standard arrival xperience. Towels placed in bedrooms, regional food option, water in refrigerator, and a custom list of area things to do.
Follow up—Send a customer satisfaction survey
The Enhanced Guest Xperience
Dining Reservations
Provide recommendations, descriptions, and cuisine details. Make reservations in advance on behalf of rental customer.
"Stock the Fridge"
Provide a menu of provision options in advance of arrival
Pre-paid & stocked items in kitchen upon guest arrival
One less item on their vacation to-do list
Destination reservations
Lift tickets, boat, kayak and bike rentals, brewery tours and all other area activities.
Make reservations in advance on behalf of rental customer.
In Home Xperiences
Consultative & personalized wine tastings, chef prepared dinners, date nights, family game nights and other
memory making events!
Celebrations
Design personal experiences for birthday, anniversary, rehearsal dinners and all other special occasions.
Custom SignatureXperience
If you need assistance in areas beyond your chosen planning package, we are happy to customize a plan to meet your needs. Available upon request.